May 11 – 13, 2016
Building 8600, C-156
US/Eastern timezone

Course Descriptions

May 11: UX Basic Training
Be an effective UX professional: Know the lingo and sell the process

Focusing on user experience (UX) can differentiate a company from its competitors. In one day, we give you a thorough overview of the user experience field and its many components. You will learn the importance of a user-centered design process and the benefit of incorporating UX activities at every stage of a project.

This course is ideal for people who are beginning to work in user experience or have some knowledge of the field. It clarifies what UX professionals do, and need to do, to create good, usable designs.

For additional information, please see

May 12: Complex Applications and Websites (Day 1)
Interaction patterns and special user experience techniques for data-rich user interfaces

Applications and websites that require users to make sense of and act on rich data sets to accomplish their tasks pose special user interface challenges. Examples of these user experiences are everywhere: Call centers, compensation management, process mapping, configuration and pricing, supply chain, content-heavy e-commerce, Web analytics, B2B marketplaces, and more.

Creating user experiences for end-users who engage in complex problem-solving requires an approach that’s different from traditional user-centered design (UCD) methods. In this course, we’ll explore methods, best practices and more than 40 interaction patterns geared toward complex applications and websites.

For additional information, please see

May 13: Complex Applications and Websites (Day 2)
More patterns, plus tactics for information architecture, visualizations, content, and user testing

Day 2 of this course explores new techniques for understanding and mapping expert users’ concept models, and it presents additional useful interaction patterns. Alternative ways to communicate designs are suggested in lieu of traditional specifications (which don’t work for complex user interfaces).

This course also covers how to deal with special challenges that complex systems bring to information architecture, navigation, usability testing, content and terminology, and visual design.

For additional information, please see




Building 8600, C-156